R 202317Z APR 20 MID110000597928U
FM CNO WASHINGTON DC
INFO CNO WASHINGTON DC
PASS TO OFFICE CODES:
FM CNO WASHINGTON DC//N1//
INFO CNO WASHINGTON DC//N1//
MSGID/GENADMIN/CNO WASHINGTON DC/N1/APR//
SUBJ/POLICY GUIDANCE UPDATE FOR IDENTIFICATION CARD SERVICES FOR COVID-19//
NARR/REF A IS THE UNDER SECRETARY OF DEFENSE POLICY GUIDANCE FOR
IDENTIFICATION CARD OPERATIONS FOR COVID-19.
REF B IS OUSD (P&R) POLICY FOR THE ELIGIBILITY AND ISSUANCE OF A COMMON
ACCESS CARD (CAC) TO DEPARTMENT OF DEFENSE (DOD) PERSONNEL. REF C IS
NAVADMIN 097/20 COMMON ACCESS CARD ISSUANCE POLICY FOR COVID-19. REF D IS
OUSD (P&R) POLICY FOR EXTENDING PUBLIC KEY INFRASTRUCTURE CERTIFICATIONS.
REF E IS OUSD (I&S) POLICY FOR PHYSICAL ACCESS TO DOD FACILITIES WITH AN
EXPIRED CAC/USID CARD.//
RMKS/1. This NAVADMIN provides an update to temporary guidance for Navy
personnel who require Common Access Card (CAC) and Uniformed Services
Identification (USID) Card services during the COVID-19 emergency in
accordance with references (a) through (e). This NAVADMIN supplements
reference (c) but does not cancel it.
2. To maximize force health protection and ensure continuity of operations,
all Navy Real-time Automated Personnel Identification System (RAPIDS) sites
will continue to provide initial issuance or re-issuance of a CAC that will
be expiring within 30 days with an appointment scheduled online. CACs will
not be reissued due to printed information changes (e.g. promotion, name
change, or for any appearance changes due to relaxed grooming standards).
Department of Defense (DoD) civilian employees will retain their CACs when
transferring from one Service to another. CAC PIN resets will continue to be
provided as a walk-in service.
3. Installation, Facility and Building Access. Service Members are
authorized physical access to DoD installations effective 16 April 2020 with
an expired CAC or USID card through 30 September 2020 (or later if the
applicable policy is extended). The expiration date of the CAC must be 16
April 2020 or later and for the USID card (issued to dependents, retirees,
etc.) must be 1 January 2020 or later. The credential must be successfully
verified using an electronic physical access control system (ePACS) that
assures continued DoD affiliation against an authoritative DoD source. An
expired CAC or USID that fails to verify shall not be accepted, but will not
be confiscated unless believed to be counterfeit. Effective 16 April 2020,
DoD components may accept expired CACs for access to facilities and buildings
on and off DoD installations. The printed expiration date must be 16 April
2020 or later and the continued DoD affiliation of the cardholder must be
verified. Expired credentials of any other type shall not be accepted for
facility or building access.
4. Extension of Credential Certificates. Service Members may use ID Card
Office Online (IDCO) https://www.dmdc.osd.mil/self_service (note: there is
an underscore between self and service) to rekey CAC certificates through 30
September 2020 or the affiliation end date, if amended to be sooner or later.
(1) The CAC must be unexpired when attempting to update the
(2) The CAC must be within 30 days of expiration (for example, a CAC
that expires on 30 May 2020 can be updated starting on 1 May 2020).
(3) The cardholder must have an active affiliation with DoD beyond
the CAC end date.
(a) Service Members can log into IDCO at
https://www.dmdc.osd.mil/self_service to verify their affiliation extends
beyond their CAC end date.
(b) Affiliation for populations sponsored via Trusted Agent
Security Sponsor (TASS) (i.e. contractors) must be updated in TASS prior to
action being taken to rekey the certificates.
b. Minimum computer requirements are: ActivClient 7.1 or higher, Java 8
update 144 or higher and Internet Explorer version 7 or higher.
c. Process for extending certificates online:
(1) Step by step instructions for rekeying certificates are posted at
https://www.cac.mil/Coronavirus in the News & Updates Section. The update is
titled User Guide Updating CAC/VoLAC Certificates. Three links are
(2) If IDCO provides an error message when trying to rekey your
certificates, you should contact one of the following offices:
(a) NMCI: https://infosec.navy.mil/PKI/, (866)
(b) Other: https://infosec.navy.mil/PKI/, email
firstname.lastname@example.org, (800) 304-4636
(3) If you continue to experience issues updating your certificate
online, make an appointment with the nearest RAPIDS office to get a new CAC.
d. Actions that Service Members must take after extending certificates
(1) To be able to use Government Furnished Equipment (GFE) at home,
Service Members must bring the GFE to a government facility to connect and
log onto the network, which will cache the new credentials.
(2) To send/read encrypted emails, Service Members must upload their
certificate to the Global Address List (GAL) using Microsoft Outlook on GFE
(this procedure will not work with Outlook Web Access (OWA)). Step-by-step
directions will be posted to
e. Known limitations:
(1) Be aware that if you are at home when you update your CAC
certificate using this process, your government computer will not recognize
your new certificate and you will no longer be able to log in to your
computer. This process is best accomplished when your GFE is physically
connected to the NMCI network so new CAC certificate information can be
cached to your machine.
(2) Users cannot use OWA to upload CAC certificates to the GAL.
(3) CAC PINs cannot be reset remotely or via trusted proxy. When a
Service Member needs to have their PIN reset on their CAC, the card is
inserted into the CAC reader at a RAPIDS workstation and the Service Member
must provide their fingerprint and PIN to complete the process.
5. The following additional policy changes are authorized until 30 September
2020 (or later if the applicable policy is extended):
a. The minimum age of USID card initial issuance is increased from 10
years to 14 years.
b. If the affiliation of a cardholder with their Service has not changed
(i.e. they are still entitled to benefits), USID cards which expired on or
after 1 January
2020 are authorized for continued benefit use (e.g.
commissary, exchange) through 30 September 2020 (or later if the applicable
policy is extended).
c. Continued use of the Reserve USID card to obtain active-duty benefits
is authorized for mobilized Reserve Component members and their eligible
d. Remote Defense Enrollment Eligibility Reporting System (DEERS)
enrollment for newly acquired dependents (i.e. spouse, child, stepchild,
adopted child) is authorized to provide healthcare coverage. Documentation
may be scanned and e-mailed to approved Navy RAPIDS sites for completion of
the remote enrollment process. Examples of required documentation are
marriage certificate, divorce decree, birth certificate, adoption decree,
acknowledgement of paternity and social security card. Remote enrollment
processing will be centralized at: Joint Base Pearl Harbor-Hickam, HI,
NAVSUBASE New London, CT, NAS Whidbey Island Seaplane Base, WA, NAF El
Centro, CA, NSA Annapolis, MD, NAS Fallon, NV, NAS Oceana, VA, NSA Mid-South,
TN and NAVSUBASE Kings Bay, GA. Contact My Navy Career Center at
1-833-330-6622 or via e-mail at email@example.com for specific
documentation requirements and POC information for the above remote
enrollment processing sites.
e. USID card reissuance via USPS is authorized for Service Members who
are unable to secure an appointment at a RAPIDS site. Service Members using
this capability must contact the nearest ID card issuing facility prior to
submitting documentation to ensure all required documents are provided for
their specific circumstances. Location and contact information for the
nearest ID card issuance facility can be obtained through
USID cards issued during remote enrollment will not exceed one year to allow
time for the Service Members to provide original or state certified copies of
enrollment documents to the ID card issuing facility.
6. If you or a family member have a dependent or retiree ID card please be
aware that your benefits (e.g. medical,
dental) will remain in effect as long as your military sponsor is entitled to
benefits. For example, the family of a married E-6 with an end of active
obligated service date of January 2022 is authorized DOD benefits until that
date, regardless of the status of their ID card(s).
7. ID card sites are open and have appointment availability. To check the
operating status of a RAPIDS site and schedule an appointment, go to the
RAPIDS Appointment Scheduler at https://rapids- appointments.dmdc.osd.mil.
Additional site-specific information will be provided for each location as
well as the status of alternate locations. Additional information can be
located at www.cac.mil/coronavirus.
8. Primary points of contact are:
a. General ID card services inquires: MyNavy Career Center, 1-833-330-
6622 or via e-mail at firstname.lastname@example.org.
b. Installation access issues: Mr. Zachary Parks, CNIC N34, (202) 433-
4792, e-mail at email@example.com
c. CAC certificate issues:
(1) CAPT Susan BryerJoyner, OPNAV (N2N6G5), 571-
256-8422 or via e-mail at firstname.lastname@example.org
(2) Mr. Mike Johnson, OPNAV (N2N6G5), e-mail at
d. DEERS/RAPIDS issues:
(1) Tracy Wilder, Navy Personnel Command, Pay and Personnel Support
Branch (PERS-2), 901-874-3425 or via e- mail at email@example.com.
(2) Lawanda Bing, Navy Personnel Command (PERS-2),
901-874-3467 or via e-mail at firstname.lastname@example.org
9. This NAVADMIN will remain in effect until superseded or canceled,
whichever occurs first.
10. Released by Vice Admiral John B. Nowell, Jr, N1.//