COMMAND PAY AND PERSONNEL ADMINISTRATOR (CPPA) PROGRAM:
R 081435Z JUN 21 MID200000919145U
FM CNO WASHINGTON DC
INFO CNO WASHINGTON DC
COMNAVPERSCOM MILLINGTON TN//
PASS TO OFFICE CODES:
FM CNO WASHINGTON DC//N1//
INFO CNO WASHINGTON DC//N1//
COMNAVPERSCOM MILLINGTON TN//
MSGID/GENADMIN/CNO WASHINGTON DC/N1/JUN//
SUBJ/COMMAND PAY AND PERSONNEL ADMINISTRATOR (CPPA) PROGRAM//
REF/A/GENADMIN/CNO WASHINGTON DC/231514ZOCT20// NARR/REF A IS NAVADMIN
287/20, P4 REGARDING THE COMMAND PAY AND PERSONNEL ADMINISTRATOR (CPPA)
RMKS/1. This NAVADMIN announces updates to the CPPA program in order to
further improve Fleet readiness and warfighting effectiveness through more
timely and accurate pay and personnel transactions.
2. Since the reorganization of Personnel Support Detachments (PSD) and
Transaction Service Centers (TSC), CNPC has noticed an unforeseen fracture of
accountability that has developed between the Fleet and the processors at
PSDs/TSCs. As CNPC continues to make iterative changes to processes to serve
the Fleet better, it must be stressed that improving this situation cannot be
done from Millington alone. To ensure that the correct personnel are sent to
the correct billets at the correct time with the correct pay, Fleet
involvement and command emphasis on the CPPA program must be promoted.
3. In reference (a), Chief of Naval Personnel (CNP) discussed an update to
MILPERSMAN 1000-021, CPPA Program, and future replacements to the Transaction
Online Processing System (TOPS) and the Navy Pay and Personnel (NP2) system.
Due to delays concerning system security and budget shortfalls, these updates
have been pushed to the right. As such, the update to MILPERSMAN 1000-021
has also been delayed.
4. Key areas where CPPAs are critical to the success of providing timely and
accurate pay and personnel transactions to our Sailors around the Fleet are:
1) professionalization, 2) adherence to Navy Standard Integrated Personnel
System (NSIPS) reporting requirements,
3) timely submission of system access requests, and 4) command support and
engagement. Continued focus and improvement on these programs, processes and
policies will ensure that the CPPAs and PSD/TSC processors are able to
provide world-class support to improve Fleet readiness and warfighting
a. Professionalize the CPPA workforce. Reference (a) announced updates
to the CPPA program, designed to professionalize the CPPA workforce. Key
enablers included coding billets with the A16A CPPA Navy enlisted
classification (NEC) to deliver trained Sailors to commands, providing
increased systems access via the expanded NSIPS CPPA User role and enabling
CPPAs to gain Sailors to commands and upload Key Supporting Documents (KSD)
directly. As Navy Pay and Personnel Support Center (NPPSC) continues to
refine how to solve pay issues and report metrics, it is imperative that
trained, decentralized CPPAs push accurate information delivered from
Sailors. Commands ensuring this first step and NPPSC providing timely
feedback will reduce pay issues.
b. NSIPS Reporting Requirements:
(1) In line with reference (a), CPPAs were directed to submit
completed NSIPS Panel 1 gains by the end of the first business day after a
Sailor reports for duty. Since 1 December 2020, pay and personnel metrics
indicate CPPAs have steadily increased their use of NSIPS Panel 1 reporting
but are not in full compliance. The March 2021 metrics revealed that only a
third of all gains use NSIPS Panel 1 and the remaining two thirds of gains
were performed by the supporting PSD/TSC, based on receiving KSDs via TOPS.
The latency associated with using TOPS and a transaction initiated by a
PSD/TSC clerk adds unnecessary delays in personnel reporting and updating
unit readiness. This lack of compliance leads to inaccurate reporting of
(2) CPPA use of NSIPS Panel 1 reporting to gain Sailors is now
mandatory. Starting 1 June 2021, NPPSC will provide monthly metrics data to
the Fleet and Type Commanders of all units consistently out of compliance,
focusing on those unexcused, expired gains beyond 10 business days.
c. System Access Requests. Unit readiness has a direct correlation to
CPPAs providing accurate and timely NSIPS activity reporting. All PSD/TSC-
supported commands were directed by reference (a) to ensure a minimum of two
CPPAs had access to and actively used the NSIPS CPPA User role by 1 December
2020. CPPA access to NSIPS via system access request is now mandatory.
d. Command Support. The following is a review of the actions that must
be taken by Commands and their CPPAs:
(1) Commands must verify they have the appropriate A16A Billets
Authorized and Sailors have attended CPPA C-School.
Distribution will assign the CPPA C-School en route if the billet is coded
with the A16A NEC. If not, there is no demand signal from the Fleet that the
requirement exists. If there is insufficient billeted CPPA support at the
command, COs must take the appropriate action through their respective
ISICs/TYCOMs to assign the CPPA NEC to those PS and/or YN billets. CPPA is
not an appropriate collateral duty outside these administrative ratings, and
the legacy CPPA training course will retire by the end of FY-21.
(2) When gaining new Sailors, CPPAs submit completed NSIPS Panel 1
events by the end of the first business day after a Sailor reports for duty,
and have the KSDs submitted to the supporting PSD/TSC by the end of the
second business day. A review of expired gains should be completed monthly.
(3) All PSD/TSC-supported commands must ensure a minimum of two CPPAs
have access to and actively use the NSIPS CPPA User role.
Commands must provide the names of their CPPAs to their supporting PSD/TSC
and keep information current as CPPAs transfer in and out of their commands.
(4) Within 36 months of assignment, CPPAs must complete the 24
required eLearning courses along with related personnel qualification
standards line items.
e. CNPC Support. In March, CNPC held the first CPPA town hall event
that highlighted some of these important collaborations.
Additionally, CNPC will provide monthly feedback to leadership with the
status of CPPA-to-processor partnership.
5. TOPS Replacement Update
a. The transition from TOPS to the MyNavy Career Center (MNCC) Customer
Relationship Management (CRM) tool has been delayed.
Cutover from TOPS to MNCC CRM is driven by the customer base requesting and
obtaining accounts and may vary across the PSDs/TSCs.
The transition will re-commence in June 2021.
b. To gain access to the MNCC CRM, users must submit a complete and
timely System Authorization Access Request Navy (SAAR-N) request using the
Account Request/SAAR-N step-by-step guide, which may be requested by
contacting MNCC at 833-330-MNCC (6622) or via e-mail at email@example.com.
Users should expect account creation within 10 business days of submitting
their request to the centralized mailbox firstname.lastname@example.org. New
account holders will receive an e-mail once the MNCC CRM account has been
created. If corrections are required, an e-mail identifying areas for
correction will be sent to the user. If, after 14 business days of
submitting a SAAR-N you have not received an e-mail that your account has
been created or that corrections are required, send a status request inquiry
to the MNCC e-mail account. For proper routing, the subject line should be
*SAAR-N STATUS REQUEST ICO Your Name, UIC Number*
c. Users must login at least every 30 days to prevent account lock out.
d. PSDs/TSCs and NPPSC will provide additional MNCC CRM training upon
6. NPC, MNCC, and NPPSC staffs continue to seek improvements to personnel
and pay service delivery across the global network, a key component of which
is CPPA performance. The success of the enterprise requires collaboration,
communication and feedback, as well as command triad leadership support and
engagement. Similarly, it is imperative that Sailors review their personnel
data early and often and report issues to their CPPA, MNCC, or the Navy
Reserve Activity/Navy Operational Support Center. Sailors are encouraged to
contact MNCC for any issues or to provide feedback. For CPPAs only, MNCC
call center option 2 is the CPPA Pro-to-Pro Cell and provides a direct line
for subject matter expert assistance.
7. This NAVADMIN will remain in effect until superseded or cancelled,
whichever occurs first.
8. Released by Vice Admiral John B. Nowell, Jr, N1.// BT