DEPLOYMENT OF WINDOWS 10 TO NMCI (UPDATE 2):
R 311325Z MAY 18
FM CNO WASHINGTON DC
INFO CNO WASHINGTON DC
PASS TO OFFICE CODES:
FM CNO WASHINGTON DC//N2N6//
INFO CNO WASHINGTON DC//N2N6//
MSGID/GENADMIN/CNO WASHINGTON DC/N2N6/MAY//
SUBJ/DEPLOYMENT OF WINDOWS 10 TO NMCI (UPDATE 2)//
REF/C/NAVADMIN 038/18/R 202004ZFEB 18//
REF/E/NAVADMIN 108/18/R 031453Z MAY 18//
NARR/REF A IS THE DEPARTMENT OF DEFENSE (DOD) CHIEF INFORMATION OFFICER (CIO)
MEMORANDUM, MIGRATION TO MICROSOFT WINDOWS 10 (WIN10) SECURE HOST BASELINE
REF B IS DEPUTY SECRETARY OF DEFENSE (DEPSECDEF) MEMORANDUM PROMULGATING
DEADLINE FOR MIGRATING OFFICE INFORMATION TECHNOLOGY WORKSTATIONS TO THE DOD
REF C IS INITIAL NAVADMIN DETAILING DEPLOYMENT OF WIN10 TO THE NAVY MARINE
CORPS INTRANET (NMCI).
REF D IS NAVAL NETWORK WARFARE COMMAND USER AWARENESS BULLETIN ON ENERGY
SAVING DURING WIN10 MIGRATION.
REF E IS THE SECOND NAVADMIN IN THIS SERIES OF NMCI WIN10 ENTERPRISE
POC/WIN10 COORDINATION CENTER/CIV/PMW-205/-/EMAIL:
POC/NEN CUSTOMER ENGAGEMENT MANAGERS/CIV/PMW-205/-/EMAIL:
RMKS/1. This NAVADMIN is the third in a series of NAVADMINs providing
updates on the NMCI Secret Internet Protocol Routing Network (SIPRNet) and
Non-Classified Internet Protocol Routing Network (NIPRNet) enterprise
migration to WIN10 SHB due to complete by 30 June 2018. Migration to WIN10
SHB is necessary to improve Cybersecurity, promote standardization across the
Naval Enterprise Network, and comply with the DoD mandates. This message
outlines current status, efforts to resolve challenges, and timelines for
resolution. Specific responsibilities required to ensure completion of the
transition to the WIN10 SHB for all NMCI seats by 30 June
2018 are addressed below. It also provides an updated plan for SIPRNet
rollout in spaces that are not approved for 24-7 Open Storage Secret.
2. The NMCI enterprise migration to WIN10 SHB is continuing with the NIPRNet
migration status at 70 percent complete and the SIPRNet migration at 37
percent complete. The biggest migration challenges seen-to-date are:
a. The NMCI Service Desk is experiencing much higher than expected call
volume which has resulted in a significant Service Desk backlog (this
includes email, enterprise self-service, and
voicemail) and has impacted resolution times for users. For expectation
management, the average time to resolve a trouble ticket is currently at
seven days. This is due to numerous issues with the
WIN10 upgrade and other large scale software updates.
b. NIPRNet machines physically disconnected from the network at the time
of a scheduled In Place Upgrade (IPU) and not being upgraded on time. Seats
that are not physically connected to the NMCI enterprise at the time of
upgrade are being reported daily to the commands CIO and Contract Technical
c. Configuration management and standardization. Each make, model, and
variant of computer, among other unique factors, requires its own solution to
be designed and implemented. The identification and documenting of these
unique configurations is being compiled and issues are being resolved as
quickly as possible.
3. The Service Desk is working issues in the order in which they are
reported and prioritizes users whose machines are completely inoperable to
resolve first. Manpower has been increased by the contractor so trouble
tickets can be cleared more quickly.
4. Command CIOs and CTRs will aggressively track the scheduled upgrades for
their commands and ensure planned seat migrations execute as scheduled.
Detailed scheduling and reporting capabilities are available to the CTRs.
Users receiving the IPU push must leave seats connected for five days before
and during the upgrade. Stress to users the importance of maintaining the
scheduled migration dates for each seat and provide each user with
information about their
WIN10 migration method and their scheduled upgrade date. Remind users of
reference (d), direction regarding end of day actions.
Users still on Windows 7 - select "Restart" vice Shutdown, and select No when
prompted for Green Shutdown. This allows the computer to receive software
patches and perform standard maintenance in preparation for WIN10 migration.
a. The program office has established daily Wipe and Reimage (W
&R) coordination and collaboration meetings with all Field service locations,
command CTRs, and program office leadership. Domain level meetings are held
daily except Wednesdays. East Coast domain is at 1300 EDT and West Coast
domain is at 1600 EDT. On Wednesdays there is an Enterprise wide
coordination call that is held at 1500 EDT. Dial in information for each
(1) East Domain call is: 571-508-0000 (PIN 431238)
(2) West Domain call is: 571-508-0000 (PIN 443450)
(3) Enterprise call is: 571-508-0000 (PIN 832349)
b. For seats that are not online during their scheduled IPU push, the
upgrade will start as soon as the computer is reconnected. Users should plan
to be without that computer for 24 hours and to use another computer on the
5. Individual User Responsibilities:
a. Consult with your CTR to know when your computer is scheduled for
technical refresh, W&R or to receive the IPU. Your NIPRNet computer must
remain plugged in via cable to the network and powered on for five days prior
to your upgrade date. Disable the power saver feature so the computer
remains powered on.
b. Plan to be without your computer for 24 hours on your scheduled date.
This will not affect your ability to log in to other computers and to access
your data on the NMCI shared drives. If you submit a trouble ticket, with
current call volume it is expected to be cleared within seven days.
c. Backup data on your computer to a shared drive or external hard drive
(if you have one) so that you can retrieve your data after your migration.
Contact your IT Support staff for alternate backup methods if your data
backup requirements exceed your share drive capacity.
6. SIPRNet Migration to WIN10 is under way via Technical Refresh and W&R.
The SIPRNet IPU process will begin 1 June. Detailed planning, by machine
name, is in progress to account for all of the different connection methods
in the SIPRNet environment.
7. Any computer that has not migrated on schedule will be quarantined and
not allowed on the network until the upgrade is complete. The quarantined
seat will have no access to network resources (email, share drive, internet).
Users of quarantined computers can use another computer to access their
information and should contact the command CTR or IT Support staff to have
their computer migrated to WIN10.
8. Released by VADM Jan E. Tighe, Deputy Chief of Naval Operations for
Information Warfare, OPNAV N2N6.//