UNCLASSIFIED//

ATTENTION INVITED TO  

ROUTINE

R 051939Z JUL 12 PSN 134250K15

FM CNO WASHINGTON DC

TO NAVADMIN
ZEN//OU=DOD/OU=NAVY/OU=ADDRESS LISTS(UC)/CN=AL NAVADMIN(UC)

INFO ZEN/CNO WASHINGTON DC

BT
UNCLAS
QQQQ

SUBJ: NAVY FAMILY HOUSING ADVOCACY ROLE// UNCLASSIFIED/ PASS TO ALL OFFICE 
CODES:
FM CNO WASHINGTON DC//DNS//
TO NAVADMIN
UNCLAS//N01500//
NAVADMIN 203/12

MSGID/GENADMIN/CNIC WASHINGTON DC/JUL//

SUBJ/NAVY FAMILY HOUSING ADVOCACY ROLE//

RMKS/1. THE NAVY HOUSING PROGRAM SERVES AS BOTH AN ADVOCATE FOR SAILORS AND 
FAMILIES AS WELL AS PROVIDING PROGRAM OVERSIGHT OF MAINTENANCE PRACTICES AND 
HEALTH AND SAFETY ISSUES AS RELATED TO HOUSING. THIS NAVADMIN ANNOUNCES 
INITIATIVES AND PROVIDES UPDATES FOR NAVY FAMILIES.

2. ENSURING SERVICE MEMBERS AND THEIR FAMILIES HAVE SUITABLE, AFFORDABLE AND 
SAFE HOUSING IS A PRIORITY FOR THE U.S. NAVY.
RECENT EVENTS IN NAVY FAMILY PRIVATIZED HOUSING HAVE INDICATED A NEED TO MORE 
CLEARLY COMMUNICATE ASSISTANCE AVAILABLE ON ALL ISSUES, BUT PARTICULARLY WHEN 
PERTAINING TO HEALTH OR SAFETY ISSUES. RESIDENT AWARENESS OF SERVICES PROVIDED 
BY THE HOUSING SERVICE CENTER (HSC) IS ESSENTIAL TO SUCCESSFUL ISSUE 
RESOLUTION.
THE STANDARD OPERATING PROCEDURES (SOP PROVIDED SEPCOR TO ALL REGIONAL HOUSING 
DIRECTORS) AND GUIDANCE PROVIDED HEREIN ARE APPLICABLE TO ALL HOUSING; TO 
INCLUDE GOVERNMENT OWNED, PRIVATE SECTOR RENTALS, LEASED, AND PUBLIC PRIVATE 
VENTURE (PPV).

3. SAILORS AND THEIR FAMILIES HAVE MANY RESOURCES AVAILABLE TO THEM IF THEY 
ENCOUNTER ISSUES WITH HOUSING THAT THEY ARE UNABLE TO SATISFACTORILY RESOLVE 
WITH EITHER THE PPV OR CIVILIAN LANDLORD. THE CHAIN OF COMMAND IS ALWAYS 
AVAILABLE, AND SAILORS SHOULD SEEK ASSISTANCE FROM THE LEADING CHIEF, CMC, XO 
AND CO WHEN APPROPRIATE. IN ADDITION:
A. SAILORS AND FAMILIES CAN GET ASSISTANCE FROM OUR HOUSING SUPPORT CENTERS. A 
NAVY HOUSING "LINK" HAS BEEN ADDED TO THE HOME PAGE OF THE CNIC PUBLIC WEBSITE 
FOR HQ, REGIONS, AND INSTALLATIONS.
THIS LINK PROVIDES CONTACT INFORMATION FOR NAVY HOUSING SUPPORT CENTERS. THERE 
ARE DEDICATED STAFF AT ALL HOUSING SUPPORT CENTERS TO PROVIDE SUPPORT, TENANT-
LANDLORD MEDIATION, AND DISPUTE RESOLUTION.
B. SAILORS AND FAMILIES CAN FIND LOCAL HOUSING CONTACT INFORMATION AS WELL. 
REFRIGERATOR MAGNETS PROVIDING THE LOCAL NAVY HOUSING CONTACT NUMBER AND EMAIL 
ADDRESS ARE BEING DISTRIBUTED TO ALL LOCATIONS AND WILL BE PROVIDED TO ALL 
CURRENT AND FUTURE RESIDENTS.
C. HOUSING INFORMATION IS AVAILABLE VIA FACEBOOK AND TWITTER POSTS AS WELL AS 
DAILY POSTINGS ON OFFICIAL MEDIA PAGES.
D. SAILORS AND FAMILIES CAN ALSO OBTAIN INFORMATION VIA OFFICIAL NON-HOUSING 
SOCIAL MEDIA CHANNELS WHERE CUSTOMERS PARTICIPATE, I.E., MCPON FACEBOOK PAGE, 
FFR ON FACEBOOK AND INSTALLATION OR REGION FACEBOOK PAGES. WE ARE USING THESE 
SITES IN ORDER TO INCREASE AWARENESS OF SUPPORT SERVICES OFFERED BY HOUSING 
SUPPORT CENTERS.
E. SAILORS AND FAMILIES WILL BE CONTACTED BY THE NAVY HOUSING STAFF WITHIN 30 
DAYS OF MOVING INTO A PRIVATIZED HOUSING RESIDENCE. NAVY HOUSING STAFFS WILL 
ALSO BE MONITORING ANY HEALTH AND SAFETY ISSUES THAT ARE REPORTED TO THE PPV 
PARTNER OR TO NAVY HOUSING. BOTH OF THESE OVERSIGHT ACTIONS WILL INCREASE THE 
RESIDENT'S OPPORTUNITY TO PROVIDE DIRECT FEEDBACK TO NAVY HOUSING.

4. EFFECTIVE COMMUNICATIONS AND RESIDENT FEEDBACK ARE ESSENTIAL FOR SUCCESSFUL 
PROBLEM RESOLUTION. THE NAVY HOUSING PROGRAM IS HERE TO SUPPORT SAILORS AND 
THEIR FAMILIES - WE ARE HERE TO SUPPORT YOUR HOUSING NEEDS.

5. POINT OF CONTACT: MRS. CORKY VAZQUEZ, CNIC, EMAIL:
corky.vazquez@navy.mil/TEL: COMM: (202) 433-4240,
DSN: 288-4240.//

6. RELEASED BY VICE ADMIRAL J. M. BIRD, DIRECTOR, NAVY STAFF.//

BT
#4857
NNNN
UNCLASSIFIED//