MYNAVY CAREER CENTER BETA LAUNCH:
R 211511Z SEP 18
FM CNO WASHINGTON DC
INFO CNO WASHINGTON DC
PASS TO OFFICE CODES:
FM CNO WASHINGTON DC//N1//
INFO CNO WASHINGTON DC//N1//
MSGID/GENADMIN/CNO WASHINGTON DC/N1/SEP//
SUBJ/MYNAVY CAREER CENTER BETA LAUNCH//
RMKS/1. On 24 September 2018, MyNavy Career Center (MNCC) Beta goes live
24/7 the foundational element and initial step towards a modern tiered
service delivery model that will improve the quality of Human Resource (HR)
services (career planning, personnel, pay and training) we provide to Sailors
and their families. MNCC will simplify HR tasks while reducing
administrative burden, so Sailors can focus on what is most important -
warfighting, mission and enjoying a better life-work balance.
2. The components of our HR service delivery capability that we are bringing
together in MNCC Beta are MyNavyPortal (MNP) (Tier 0), the MyNavy Career
Center (MNCC) contact center (Tier 1) and the cadre of subject matter experts
(SME) who provide career planning and pay and personnel support (Tier 2) to
Sailors today. At Tier 0, MNP provides a single point of entry for Sailors
to get accurate information about the many different programs and services
available to them. MNP also provides a location where Sailors can go to
initiate an HR action, like a personnel action request, or submit a personnel
information update/correction. These online services are available 24/7 and
mirror the kind of service support we experience and come to expect in other
facets of our daily lives. At Tier 1, contact center agents will provide a
central clearing house for information requests, many they can answer
directly. SMEs will provide the contact center agents with information they
can share with Sailors, freeing up SMEs to process requests and work complex
cases that require more individual attention. Service requests will be
tracked to completion and monitored to ensure timely and accurate responses
are provided. At Tier 2, detailers and personnel and pay professionals can
better focus on more complex transactions, allowing routine calls to be
handled by Tier 1 contact center agents.
3. Starting 24 September 2018, the MNCC Contact Center will have 200+ agents
standing by supporting around-the-clock operations, ready to respond to
Sailor questions and requests for help across the globe. Sailors, retirees
and dependents can all use the MNCC contact center. Service requests can be
started through a phone call, an email or through MNP - all of these channels
will be connected to the same contact center for resolution and tracking.
4. These Sailor-centric self-service capabilities augment but do not replace
the need for direct command leadership engagement on behalf of their Sailors.
Command authority and action are still the drivers for most career actions.
Command Pay and Personnel Administrators remain the most important and most
direct link between commands and supporting personnel offices. MNP and MNCC
contact center will be in place to augment and support the services currently
provided by your supporting personnel office.
5. We strive to make it easier for you to conduct pay and personnel
transactions with more responsive customer service.
More than ever, we need our fighting force to focus on becoming more lethal
and ready, and believe these HR improvements will help remove a few
distractions along the way to getting us to that end. To assist us, we need
constructive feedback on how we are doing, so please try out the new
capabilities through MNP and MNCC. We look forward to serving and hearing
6. In the coming months, you can expect release of a mobile version of MNP
that is accessible without use of a Common Access Card. For now, MNP
continues to operate through our dated personnel IT systems. Next year, you
will see vastly improved, faster service and more features as we transition
to a modern system.
7. MyNavy Career Center can be contacted via phone at 1-833- 330-MNCC (833-
330-6622) or via e-mail at firstname.lastname@example.org.
Also additional information can be found at my.navy.mil.
8. This NAVADMIN will remain in effect until superseded or canceled.
9. Released by Vice Admiral R. P. Burke, N1.//